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>> Reviews Frigidaire FFU21F5HW 21.0 Cu. Ft. Upright Freezer - White <<
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Product Description
Frigidaire 21 CF Upright Freezer WhiteThe FFU21F5HW upright freezer with easy-to-organize StorMor shelves and baskets, holds up to 700 pounds of food. So, you'll have ample storage capacity without taking upvaluable floor space in your garage, laundry roomor basement. And, Frigidaire upright freezer is frost free. So you'll never have to unload, unplug or drain your freezer again.
Product Details
- Amazon Sales Rank: #1444 in Major Appliances
- Color: White
- Brand: Frigidaire
- Model: FFU21F5HW
- Released on: 2011-08-09
- Number of items: 1
- Dimensions: 71.25" h x 32.00" w x 28.62" l, 180.00 pounds
Features
- White 21.0 cu. ft. upright freezer
- Frost free operation
- Ready-Select controls with upfront display
- Automatic alert if freezer door is left open or temperature rises
- Store-More capacity freezer
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Frigidaire FFU21F5HW 21.0 Cu. Ft. Upright Freezer - White Frigidaire Video
Customer Reviews
Most helpful customer reviews
89 of 92 people found the following review helpful.
By Lonesomerider
I have to put my 2 cents in. I sincerely wish I'd done more research before I bought this unit. Instead, I went to a local appliance store where I've done business for years. I bought a new fridge and freezer at the same time, and chose Frigidaire for both because of their so-called good reputation.
There was nothing wrong with our old freezer (25 years) other than it wasn't frost free, and my wife was tired of defrosting it, hence the new frost free unit.
The unit worked great. Couldn't be happier. Until.. after 5 months, my son was awakened to the alarm. It had quit working. Wasn't happy, but these things Do happen. Called the number on the freezer, and was told they'd send someone out. However, being as we live out in the country, they only send someone out once a week. Wasn't real happy about that but what can you do?
So the driver finally gets there days later, and diagnoses it needing the electronic control module. Which of course... he doesn't have on board; he'll have to order it. Not happy, but again, what can you do? So he orders it, has it shipped to our house. However, it will be another week before he can come back. Finally, the part comes and the tech is called, and we're back in business. An ordeal for sure, but at least that's over, right?
WRONG! Four months later, the unit dies again! And it's the same song and dance all over again. This time I question the tech about being a recurring problem with these models. He says they "Usually don't have a problem". Here's where the "fun" begins. He "tests?" the outlet it's plugged into. and claims it's faulty. Says the "Voltage in bleeding from the hot lead to the grounding wire". Interesting. Other than that being impossible (It would trip a breaker) I installed that outlet myself. It is a stand alone circuit to the box, and I am an electrician by trade. Nonetheless, I check over the circuit again, and no problem
Anyway, it was running again, but only two months left on the 12 month warranty. I called Frigidaire only to find out that they are now owned by Electrolux. Told them I've had 2 food losses and we both know this thing is going to die again. What are they willing to do about it? Nothing. Their response is basically, "It's warrantied for 12 months, and we've fixed it, so we've done all that's necessary."
The seller refuses to do anything about it either. Up till this point, I've been polite, but persistent, but the message is clear. We got your money; you're on your own.
A week before the warranty ran out, I called them again and said there was a problem again. Again, they called the tech, the tech called me, and said he'd have to make a service call again. I told him, "Look, we both know the problem is the control board. Can't you just order it now, and come when it arrives?" He reluctantly agrees and a few days later, I have another board. Mind you, the freezer hadn't actually quit... yet. But at least I now have a control board on hand.
Four months later, it dies yet again. This time I have a spare board on hand, so I don't have yet another food loss. (It only takes about 10 minutes to put the board in) I don't bother to call the tech out. If I had, I'd have suffered a food loss. As a precaution, I order ANOTHER control board to keep on hand ($55, plus shipping)
Last week, I had to put THAT one in.
So in closing, I've now had FIVE control boards in less than three years. I emailed Electrolux again, and asked if there was anything they would do about it. I received the form letter that basically said.. "If anything fails, it usually does it within the warranty period. after that we can't/ won't be responsible."
I'm looking for a RELIABLE freezer to replace this 3 yr old unit. Before I have to buy the SIXTH board for this freezer.
Potential buyers? Look elsewhere.
24 of 26 people found the following review helpful.
By Happy Dad
I was holding off on writing this review in the hopes that my Electrolux Online Outreach Representative with Major Appliances, North America would take ownership of my problem and assist me with my issue.
It is now March 26, 2013, almost three months since my freezer slowly began cooling ability and I still do not have a working unit. Purchased November 27, 2012, delivered December 3, 2012. Started losing cooling ~first week of January (after the retailer's 30 day return period). No problem I thought as I've been able to successfully navigate warranty issues with other products and appliances on the rare occasion that problems have arisen. I attempted to initiate a warranty service call request. The 800 number listed does not offer any way to speak to a live representative and has numbers for outdated/out of business service providers in my area.
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Message Sent to Anyone at Frigidaire / Electrolux willing to listen (via Facebook and E-mail):
Since January of 2013, my Upright Frigidaire Freezer Model #FFU21F5HW & Serial ######### has not been cooling and I have been attempting to get warranty service. Each time the service rep comes out, I am being told that a new problem is happening. All my items in my freezer have now gone bad and I still to date have no idea when and if my freezer will be repaired OR replaced.
After multiple attempts at getting an initial service call with an authorized Frigidaire repair technician, on February 4, 2013 I was told while the tech was at my home that the Board and Thermistor were bad and would be rush ordered. One entire month passed before they returned and that was only after multiple phone calls to the local warranty repair company. At that visit, I was told that the Board and Thermistor were no longer/not/never were bad and that the coolant system was bad at which point they would need to order an exterior mounted cooling system that would have to be WELDED on to the backside of my freezer. That was on March 5, 2013.
Each time I call to inquire about the status of my repair, I am told that while a rush order has been placed for my parts, Frigidaire parts delivery and fulfillment are on a constant state of backorder and they have no control or clue when my specific parts may arrive. I did not purchase a freezer with the intention of having extra parts WELDED to my freezer in order to get it to work but was told that I have to go through multiple repair visits on this freezer before a swap out can be performed.
I have been without a working freezer for close to three months.
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Problems happen. It is how a company responds to these problems that really sets apart the quality companies from those that should be avoided. Unfortunately given my circumstances and inability to get my current freezer repaired or replaced, Frigidaire / Electrolux does not appear to fall into the category of a company that takes ownership of problems in a speedy and efficient manner.
Very disappointed.
18 of 21 people found the following review helpful.
By Eleesha
Our Frigidaire went belly up after only 3 years. We were told that the compressor failed. The repair man said it would be more cost effective to buy a new one. Lowe's can't help us and Frigidaire refers to the fact that they only supply a ONE year warranty. WOW. This is not what I call energy efficent or good for the enviornment. I'd rather have my parents 25 year old freezer that runs like a champ. I'll NEVER buy Frigidaire again!
Frigidaire FFU21F5HW 21.0 Cu. Ft. Upright Freezer – White
Frigidaire 21 CF Upright Freezer WhiteThe FFU21F5HW upright freezer with easy-to-organize StorMor shelves and baskets, holds up to 700 pounds of food.
Frigidaire FFU21F5HW 21.0 Cu. Ft. Upright Freezer – White
The Frigidaire FFU21F5HW White 21.0 Cu. Ft. Upright Freezer feature SpaceWise Shelf Bookends that are clever and flexible bookends designed to hold more frozen
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